FAQ

  • How can I pay?

    You can pay at the secure checkout using credit and debit cards, including Mastercard and Visa

  • Where do you ship?

    Currently, I'm only shipping to Australia and New Zealand. However, if you are an international stockist, please send me an email (maddie@projectbloom.com.au) or complete the enquiry form and I'll arrange a quote to get the goods over to you.

  • The item I want is sold out

    Don't stress, there will be more coming! Send me an email (maddie@projectbloom.com.au) and I'll be sure to let you know once it's back in stock as well as potential lead-times.

  • Can I send an item as a gift to someone else?

    Absolutely! I'm here to make your gift giving experience as smooth as possible. So I can offer gift-wrapping as well as an eco-bloom gift tag for an additional $3.00. All you have to do is indicate that it's a gift and write your short message in the box at checkout as well as enter the giftee's address as the shipping address.

  • Do you offer a refund?

    Sorry, I'm unable to accept change of mind returns or exchanges so please choose carefully! If the products arrive damaged or are incorrect, please send an email to maddie@projectbloom.com.au with pictures within 5 business days and I'll be able to provide an exchange/redelivery for the same item(s).

    If you have any issues with your order, please send me an email (maddie@projectbloom.com.au) . I want you to love what you have ordered as much as I have loved making it.

  • Is it possible to change an order after it's been confirmed?

    I aim to get your delivery to you as soon as possible. Therefore, once your order has been confirmed I’m unable to change it. If you have made an error in the shipping address, please let me know straight away through email (maddie@projectbloom.com.au) or filling out the contact form below.

  • Where are your products made?

    Everything from Project Bloom is designed and produced ethically in Australia. I have suppliers from Queensland and locally in New South Wales.

  • I have another question...

    Great, I'd love to hear from you. Please send me an email (maddie@projectbloom.com.au) and I'll come back to you as soon as I can.